Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Originating in 1992, with help from ENERGY STAR®, American families and businesses saved $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. All Pella® products meet or exceed ENERGY STAR certification in all 50 states and most of Canada. How does this impact you? Not only might you see a decrease with your heating and cooling bill, you can help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are specifically designed and custom-made for your home, meaning no two projects are the same. Our large variety of products make it hard to discuss pricing without first understanding your wants and needs and the project results you envision. Due to this nature, we find it helpful to send out a Pella sales representative who can give you a quoted project price after seeing the project site itself. To speed up the process, your Pella® sales representative is armed with a computer and a portable printer so that they can provide you with all the quote information you’ll need—as soon as the sales representative has a chance to consider the requirements of the job and brings them to life with your vision.
 
In addition to offering a wide variety of high-quality products to choose from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you fantastic window and door products at affordable prices, offering you a chance to make the home improvements you want to while building great value into your Bloomington area home as you do it.


What should I use to clean my glass windows?

We suggest that you clean them with a prepackaged vinegar-based cleaning mixture or use an ammonia-free glass cleaner such as Windex or Sparkle. Or you can make your own with one part vinegar to ten parts water. Put the solution on a soft, clean microfiber cloth or paper towel. Do not use glass cleaners that are ammonia- or alcohol-based as they could produce streaks or create a film that draws moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses contract installers who are certified to install Pella doors and windows. They are required to complete a rigid set of training courses so that your windows and doors are properly installed and meet Pella’s strict warranty standards. We look for the best Bloomington-local people and recruit them to install our projects. Prior to beginning our relationship, Pella requires them to pass a drug test and background check. Our installers are are insured by liability and workers compensation insurance. In addition to Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Pella provides services and support that “big box” stores can’t match. Our specialty is selling, installing, and servicing Pella Windows & Doors. Having a dedicated Pella sales team, project manager, local service technicians, and professional Pella installers means that you will have the expertise of our whole team. We commonly use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. If you have any concerns, simply contact our office or your sales representative and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are several important reasons why Bloomington homeowners select Pella for their replacement window and door needs. Pella is a privately owned, professionally managed company founded in 1925. Every one of our high quality windows and doors are manufactured with attention to detail and serviced by Pella’s qualified Direct Sales Network. Unlike other manufacturers who sell exclusively through third-party channels, Pella has dedicated replacement window and doors showrooms the U.S. and Canada. This unique way of doing business gives the homeowners in Bloomington a highly personal experience with the backing of a local to Bloomington, Pella-certified team. Whether you are considering the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a top quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Bloomington, we understand that purchasing new windows or a replacement door for your home is a major investment. During our consultation process, it is critical to ensure that each question you have about Pella’s window or door options, materials and energy-efficiency are answered.  In order to accomplish this, we respectfully request that you allow up to 2 hours for your consultation appointment.

What will Pella do at the in-home consultation?

Pella Bloomington’s in-home consultation is extremely important to ensure customer satisfaction and the right window or door products are selected for your Bloomington home and budget. As such, it is best that this visit is scheduled when all decision-makers (typically both homeowners) are able to participate. Our aspiration is to provide you the best replacement windows and doors possible.

We recommend that you allow up to two hours for this visit. Among the many topics we will review with you would be:

· What materials (vinyl, wood or fiberglass) are best for your Bloomington home?

· What window or door functional features would you like to have?

· What level of energy efficiency would be best for your home?

· Which colors do you want?

· Other questions you may have

Pella Windows and Doors respects your time, so we promise to make sure your in-home consultation is time well spent.